Last updated: February 7, 2023
Our Service allows Customers to create and orchestrate automated workflows, using APIs. While a Customer may have access to Customer End User Personal Data and use our Service to work with it as it is stored with them and their other processors and transmit and store it through our Service. We do not control Customer of use of the Personal Data they collect from you and provide to us.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Customers may store and transmit information using the Service which may include:
• name, email address, physical address, phone number, and other similar contact information;
• payment information, including credit card and bank account information;
• information about location;
• information about a Customer End User organization and contacts, such as colleagues or people within your organization;
• usernames, aliases, roles, and other authentication and security credential information;
• content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
• images, and other identifiers that are personal;
• information regarding identity, including government-issued identification information
• corporate and financial information; and VAT numbers and other tax identifiers.
If you are a Customer End User and desire to exercise any of your rights with respect to your Personal Data, please contact the Customer directly as we will cooperate with them with respect to any lawful request.
For anyone who visits the Site, we may collect information automatically using web tracking technologies such as cookies, web beacons, pixel tags, clear GIFs and third party tracking services in order to ensure that the Site and Services operate efficiently and to collect data related to usage of the Site and Services such as, but not limited to, the IP Address, browser type, language preference, referring site, and the date and time of each visitor or Customer request.
"Web Beacons" (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user's device, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
If you are a visitor and make any inquires to us regarding your interest we will collect your name, email address and other contact information you provide us with in order to respond to your inquiry.
If you are a visitor and make any inquires to us regarding your interest we will collect your name, email address and With respect to Customers when you register or purchase our Services, we collect the name, business you work with, email address, address and password in order to administer the Services. Our payments processor will collect your billing information (credit card information, address and name) to process the payments for the Services.other contact information you provide us with in order to respond to your inquiry.
In order to use the Service, it will need to connect with the various online third-party services you want us to integrate with ("Third-Party Services"), so we will need to collect the usernames and passwords to for the various Third Party Services ("Login Credentials").
We also will collect IP Address, device ID and other information and log it in connection with your account information and use history to administer the Services, provide support, improve your experience and monitor the Service for fraud, misuse and other reasons permitted by law.
We use Personal Data to administrate the Services, process payments and provide customer support for Customers. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Blackbird Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. For persons located in the EEA, our lawful basis in the processing of such Personal Data is under Article 6.1 (c) and (f) of the GDPR.
We review logs and Personal Data to detect fraud, misuse, illegal activity or violation of our terms. For persons located in the EEA, our lawful basis in the processing of such Personal Data is under Article 6.1 (d) and (f) of the GDPR
Our Service allows Customers to integrate and create commands for various online third-party services ("Third-Party Services"). In order to take advantage of this feature, Customers may need to authenticate, register for or log into Third-Party Services through the Service or on the websites of their respective providers. When a Customer enables linking between or log in to Third-Party Services through the Service, we will collect relevant information necessary to enable the Service to access that Third-Party Service and Customer data and content contained within that Third-Party Service ("Login Credentials"). We store Customer Login Credentials long enough to enable linking to the Third-Party Service.
We may retain certain personally non-identifiable information related to the data or content linked between Third-Party Services (for example, date sent, link configuration, names of the Third-Party Services), for the purpose of improving our Services and as described below in the "Aggregated Personal Data" section. For persons located in the EEA, our lawful basis in the processing of such Personal Data is under Article 6.1 (c) and (f) of the GDPR.
In an ongoing effort to better understand and serve the users of the Blackbird Services, Blackbird often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Blackbird may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally and we do not collect or use such data on Customer End Users. Blackbird may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Blackbird will not sell or rent to any third party any of the personal information or data that Customer provides to us. We share Personal Data as set forth below.
Blackbird is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
We will share Customer login data and End User Personal Data in order to provide the Services as instructed by Customer.
If you are invited to join a Blackbird account, and you accept the invitation, you are agreeing that certain of your information will be shared with the team account holder and other team members. In particular, the team account holder will have access to your name, email address, avatar (if any) and task usage, and other team members will have access to your name, email address and avatar (if any). Any information you share via a team account, including workflows you create or Third-Party Services you link to, will be available to all team members of the team account you have joined. To remove yourself from a team please contact us at [email protected] and we will confirm removal before implementing.
We sometimes contract with other companies and individuals to perform functions or services on our behalf, such as payments processing software maintenance, data hosting, sending email messages, etc. We necessarily have to share your Personal Data with such third-parties as may be required to perform their functions. We take steps to ensure that these parties take protecting your privacy as seriously as we do, including entering into Data Processing Addendum(s), EU Model Clauses and/or ensuring these third-parties have Binding Corporate Rules or other acceptable legal basis for transfer and protection of Personal Data.
We utilize Stripe as a payment gateway for payments. Data Processing takes place in the United States. Users should review Stripe’s security policy before initiating transactions on the Site.
If you are providing your Personal Data to us directly to use our Services, we will transmit your data, including your Personal Data, to the United States in order to fulfill our contractual obligations to you.
It may be possible to visit the Site without providing any Personal Data. However, if you choose not to provide any Personal Data, you may not be able to use certain Blackbird Services.
If your Personal Data changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page dashboard within your account, or by contacting us by phone or email at the contact information available on our Site. To the extent you cannot remove our own Personal Data you may request we do so by contacting support at [email protected].
Generally speaking, we will still retain your information for as long as your account is active, as needed to provide you the Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. While we will remove Personal Data from use in connection with the Services, will retain Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements or as otherwise required by law.
You can choose at any time to opt out of receiving marketing communications from us by following the removal instructions on the bottom of our communications to you.
The Personal Information that you provide can be accessed at any time through your account or you can contact our customer support at [email protected] if you need help accessing your account.
If you are located in the European Economic Area (EEA) or the United Kingdom you have the following additional rights:
Right to Withdraw Consent
You have the right to withdraw consent where such consent is required to share or use data and you may request that we delete your Personal Data.
If you receive communications from us and no longer wish to receive them, please follow the removal instructions in the email or change your account settings.
Right to be Forgotten
As detailed above, you can delete your Personal Data by logging into your account and deleting your account or, to the extent required by law, you may request to do so at [email protected] subject to our confirmation of your identity. However, since your Personal Data is required for us to provide the Services to you, deleting it or making such a request will also terminate your access to the Services. Deleting your Personal Data does not mean that all of it will be removed. We take steps to delete Personal Data and content that is no longer necessary in relation to provide the Services by deleting it within 12 months of you terminating your account.
If you are located in the EEA and wish to make a request for removal (Right to Be Forgotten), you may contact us at [email protected]
If we are legally required to comply with such a request, we will confirm your identity and delete your personal data in such time frame as required by law.
We may be required by law or to retain it to exercise or defend legal claims, or contractual obligations with our customers to retain some information in connection with our obligation to provide the Services. We may de-identify and anonymize some data for purposes of retaining it.
If you are located in the EEA or the UK and you would like us to transmit your Personal Data to another company providing similar services, we will work with them to do so upon request and verification of such request with both the requestor and the company receiving the Personal Data.
We do not believe that we sell Consumer Personal Information as defined by the California Consumer Privacy Act (“CCPA”).
To the extent provided for by law and subject to applicable exceptions, California residents that are “Consumers” under the CCPA have the following privacy rights in relation to the Personal Information we collect:
The right to know the categories of Personal Data collected and/or sold for a business purpose and the purpose for use, as well as what Personal Data was collected and how we have used and disclosed that Personal Information;
The right to request deletion of your Personal Information; and
Exercising Your Rights: You may be able to delete or change your information within your account dashboard. California residents can also exercise the above privacy rights by emailing us at: [email protected]
The right to “Opt Out” of the sale of Consumer Personal Information. We do not believe that we “sell” Personal Information as defined in the CCPA. However, if you wish to make such a request, you may make the request via email at [email protected]
Verification: in order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your login credentials before you can submit a request to know or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information for verification. If we cannot verify your identity, we will not provide or delete your Personal Information.
Authorized Agents: you may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity with us.
California and Nevada residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their Personal Information for direct marketing purposes during the preceding calendar year and the categories of Personal Information shared with those third parties. If you are a California or Nevada resident and wish to obtain that information, please submit your request by sending us an email at [email protected], we will confirm your identity and response in accordance with legal requirements.
We are very concerned with safeguarding your information. The security of your Personal Data is important to us. Blackbird takes reasonable steps and has organizational and technical measures in place intended to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, including encrypting, logins, metadata and other data stored by Blackbird or transmitted via Blackbird including, but not limited to restricting access to Personal Data and encryption of data in transit and at rest as well. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Blackbird via the Internet.