FAQ

Connecting to enterprise content management systems and other content repositories, leveraging AI, and creating highly automated, advanced workflows remain big challenges for professionals in content and language operations. They are still a headache. Blackbird eliminates the need to commit engineering capacity to build integrations or custom, automated workflows. Software engineers and localization leaders can have more time to focus on performing the high-value tasks that they were primarily hired to do.​

On a technical level, Blackbird offers a modern iPaaS (integration-Platform-as-a-Service) architecture to get integration and automation done. Blackbird allows businesses to integrate a broad variety of cloud and on-premise applications to facilitate hybrid data flows, synchronize data, improve operational workflows, and gain better visibility.

Ultimately, Blackbird help business adapt an agnostic - and headless - framework for connectivity, process automation and workflow orchestration.

CMS: Atlassian Confluence, Contentful, ContentStack, Drupal, HubSpot, Marketo Engage, Microsoft SharePoint, Notion, Polylang, Salesforce Knowledge Cloud, Sanity, Shopify, Sitecore, Storyblok, Strapi, Webflow, WordPress, Zendesk.

TMS/TBMS: Bureau Works (BWX), Consoltec FlowFit, Crowdin, Crowdin Enterprise, GlobalLink Enterprise, Lokalise, MateCat, memoQ, Phrase TMS (Memsource), Plunet, Smartcat, Smartling, Termbase.io, Trados (Language Cloud API), Translate5, Unbabel, Wordbee, WorldServer, XTM, XTRF.

CRM: HubSpot, Notion, Salesforce, Pipedrive.

Azure: Azure AI Language, Azure AI Translator, Azure AI Vision, Azure OpenAI.

e-Commerce: Akeneo PIM, Magento (Adobe Commerce), Shopify.

Cloud storage: Amazon S3, Amazon Workdocs, Box.com, Dropbox, Google Drive, Microsoft OneDrive, SFTP.

Marketing/Email: Adobe Marketo, Braze, Customer.io, HubSpot, Mailchimp.

MT/MTQE: Amazon Translate, Custom.MT, DeepL, GlobalLink Now, Google Translate, Language Weaver, Microsoft Translator, Modelfront, ModernMT, Pangeanic, TAUS Estimate, SYSTRAN by ChapsVision.

AI/ML: AI21 Labs, Amazon Bedrock, Amazon Comprehend, Amazon Textract, Anthropic, Cohere AI, Hugging Face, Google Vertex AI, Meta Llama, Mistral AI, OpenAI (direct + via Azure), Pangeanic, Phrase Language AI, Pinecone, Stability AI, Widn AI, X.AI.

A/V: Amazon Polly, Captionhub, ElevenLabs, OpenAI (TTS).

Fintech: Remote, QuickBooks Online, Wise.

Data: Airtable, Amazon Redshift, Google Sheets, Microsoft Excel.

Quality Management: ContentQuo.

Productivity/Collaboration: Amazon Workdocs, Asana, ClickUp, JIRA, Monday.com, Notion, Teams, Trello, Slack.

Communication: Gmail, Lark, M365 Outlook, Slack, M365 Teams, X (Twitter).

Development: Github, Gitlab, Amazon S3.

LSP tech: Comtec Dovetail, Lionbridge Content API, Milengo LanguageDesk, MyAcclaro, Supertext, TranslationOS, Transline Tblue, Unbabel, KERN API, LanguageWire Projects API, Jonckers Words Online.

Other: Akeneo PIM, Azure Image Analysis, Google Analytics, Microsoft Forms, RSS API, Termbase.io, Web Scraping.

All our Public Apps are open-sourced, published on GitHub.

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In Development (Coming Soon): Adobe Experience Manager (AEM), Hubspot HubDB API, ConvertAPI, Fireflies AI.

Planned for 2025: Adobe Workfront, Salesforce Marketing Cloud, Salesforce Commerce Cloud, Hygraph, Kontent.ai, LinkedIN, Smartsheet, SEMRush, Ahrefs, Squarespace, ActiveCampaign, Synthesia, RWS Tridion, Snowflake, Craft CMS, Phrase Strings.

You can request any application from us, and if there is a solid business case, we have a team that can build it (very) quickly. Some in just a few hours! More consequently, Blackbird offers a Software Development Kit (SDK) for building any app - see our developer tools here.

Blackbird is a secure, cloud application running on Azure multi-tenant or single-tenant (private cloud) environment. Each Blackbird tenant runs under a separate account. Permissions limit access to customers’ own data. We enforce a strong password policy. We offer SSO and multi-factor authentication. Most important, we are SOC 2 Type 2, SOC3, ISO27001 and GDRP compliant. You can read more about our security and compliance posture here.

We do! We have an amazing team of Solution Architects and Software Engineers who can help our customers in designing, building, implementing complex solutions. We also offer custom training and premium support.

We are very open to enabling partners to become independent Blackbird consultants or even resellers. We are ready and open to discuss ideas, including value-added reseller frameworks with revenue sharing. Reach out to exchange ideas or read more about our Partnership Program here.

We are headquartered in the USA, but have been functioning as a fully global, remote team from the beginning. We have key people who can work with customers and partners in the USA, in Canada, Argentina, Ukraine, in the Netherlands and in Hungary. We cover 10 time zones and plan to add more soon. See our job openings!