FAQ

Blackbird is a 3rd Wave Language Technology Platform (LTP) purpose-built for multilingual workflow orchestration and AI-driven process automation.

The 1st Wave of Language Technology Platforms was centered around CAT tools, with translation memory, fuzzy matching, and term bases as the core technologies. These platforms were visually defined by their “left-pane/right-pane” user interfaces.

The 2nd Wave introduced business management features, cloud deployment, machine translation plugins, and connectors. However, these platforms remained fundamentally linear and still revolved around the CAT tool and its legacy UI — their underlying architecture remained largely unchanged.

Blackbird, as a 3rd Wave LTP, is architected from the ground up for orchestration, microservices, data flows, enterprise content, APIs, retrieval-augmented generation (RAG), and large language models (LLMs). Its core interface is a visual workflow editor with drag-and-drop capabilities for defining process and business logic.

Blackbird supports adaptive, dynamic, and nonlinear workflows — purpose-built to handle today’s content velocity and complexity.

On a technical level, Blackbird offers a modern integration platform as a service (iPaaS) architecture. It enables businesses to integrate a wide range of cloud-based and on-premise applications to facilitate hybrid data flows, synchronize data, streamline operations, and enhance visibility.

Ultimately, Blackbird helps businesses adopt an agnostic, headless framework for connectivity, process automation, and workflow orchestration.

CMS: Adobe Experience Manager (AEM), Confluence, Contentful, ContentStack, Drupal, HubSpot, Marketo Engage, Microsoft SharePoint, Notion, Polylang, Salesforce Knowledge Cloud, Sanity, Shopify, Sitecore, Storyblok, Strapi, Webflow, WordPress, Zendesk.

TMS/TBMS: Bureau Works (BWX), Consoltec FlowFit, Crowdin, Crowdin Enterprise, GlobalLink Enterprise, Lokalise, MateCat, memoQ, Phrase TMS (Memsource), Plunet, Smartcat, Smartling, Termbase.io, Trados (Language Cloud API), Translate5, Unbabel, Wordbee, WorldServer, XTM, XTRF.

CRM: HubSpot, Notion, Salesforce, Pipedrive.

Azure: Azure AI Language, Azure AI Translator, Azure AI Vision, Azure OpenAI.

e-Commerce: Akeneo PIM, Magento (Adobe Commerce), Shopify.

Cloud storage: Amazon S3, Amazon Workdocs, Box.com, Dropbox, Google Drive, Microsoft OneDrive, SFTP.

Marketing/Email: Adobe Marketo, Braze, Customer.io, HubSpot, Mailchimp.

MT/MTQE: Amazon Translate, Custom.MT, DeepL, GlobalLink Now, Google Translate, Language Weaver, Microsoft Translator, Modelfront, ModernMT, Pangeanic, TAUS Estimate, SYSTRAN by ChapsVision.

AI/ML: AI21 Labs, Amazon Bedrock, Amazon Comprehend, Amazon Textract, Anthropic, Cohere AI, Hugging Face, Google Vertex AI, Fireflies AI, Meta Llama, Mistral AI, OpenAI (direct + via Azure), Pangeanic, Phrase Language AI, Pinecone, Stability AI, Synthesia, Widn AI, X.AI (Grok models).

A/V: Amazon Polly, Captionhub, ElevenLabs, OpenAI (TTS), Synthesia.

Fintech: Remote, QuickBooks Online, Wise.

Data: Airtable, Amazon Redshift, Google Sheets, Microsoft Excel.

Quality Management: ContentQuo.

Productivity/Collaboration: Amazon Workdocs, Asana, ClickUp, JIRA, Monday.com, Notion, Teams, Trello, Slack.

Communication: Gmail, Lark, M365 Outlook, Slack, M365 Teams, X (Twitter).

Development: Github, Gitlab, Amazon S3.

LSP tech: Comtec Dovetail, Lionbridge Content API, Milengo LanguageDesk, MyAcclaro, Supertext, TranslationOS, Transline Tblue, Unbabel, KERN API, LanguageWire Projects API, Jonckers Words Online.

Other: Akeneo PIM, Azure Image Analysis, Google Analytics, Microsoft Forms, RSS API, Termbase.io, Web Scraping.

All our Public Apps are open-sourced, published on GitHub.

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In Development (Coming Soon): Phrase Strings, Craft CMS.

Planned for 2025: Adobe Workfront, Intercom, Iterable, Salesforce Marketing Cloud, Salesforce Commerce Cloud, Salesforce Experience Cloud, Hygraph, Kontent.ai, LinkedIN, Smartsheet, SEMRush, Ahrefs, Squarespace, ActiveCampaign, RWS Tridion, Snowflake.

Blackbird offers a Software Development Kit (SDK) for building any app - see our developer tools here. We also offer professional services — the Blackbird Solutions Team can build sponsored apps on-demand.

Blackbird is a secure, enterprise-grade cloud application running on Azure multi-tenant or single-tenant (private cloud) environments. Each Blackbird tenant runs under a separate account. Permissions limit access to customers’ own data. We enforce a strong password policy. We offer SSO and multi-factor authentication. Most important, we are SOC 2 Type 2, SOC3, ISO27001 and GDRP compliant. You can read more about our security and compliance posture here.

We do! We have an amazing team of Solution Architects and Software Engineers who can help our customers in designing, building, implementing complex solutions. We also offer custom training and premium support.

We are very open to enabling partners to become independent Blackbird consultants or even resellers. We are ready and open to discuss ideas, including value-added reseller frameworks with revenue sharing. Reach out to exchange ideas or read more about our Partnership Program here.

We are headquartered in the USA, but have been functioning as a fully global, remote team from the beginning. We have key people who can work with customers and partners in the USA, in Canada, Argentina, Ukraine, in the Netherlands and in Hungary. We cover 10 time zones and plan to add more soon. See our job openings!